Rental Terms and Policies

Here we go over some brief information to let you know how our business works.
Feel free to ask any questions by email, phone or during your consultation.

Payment & Deposit

All pick-up and delivery orders must be paid in full 2 weeks prior to your function date. A 25% deposit (that is non-refundable or non-transferable), is required upon booking - no exceptions. All items with an individual value of 500 or more require a security deposit, which is refundable when all items returned in the condition they were rented out. We charge for all broke, damaged, or missing items at replacement cost.

Order over $500.00, we accept:

  • Visa

  • Mastercard

All other amounts are to be paid via

  • Cash

  • E-transfer

  • Cheque

Rental Period

The standard rental period is 24 hours unless other arrangements are made. All wedding items are sent out / or picked up the day before and returned no later than the day after 12:00 pm unless other arrangements are made.

Final numbers are required 2 weeks prior to your function date, along with full payment.

No cancellations or deletions can be made to your order less than 2 weeks prior to your function date.

Delivery & Pickup

Delivery and Pick-up services will be offered where we have vehicle access - with a fee based on location.

Pickup: All rented items must be ready to be taken away when our driver arrives. Tables and chairs must be stacked neatly in the same location as they were delivered. All rental items must be kept under cover until picked- up.

Our services do not include set-up or tear-down of tables and chairs but this service may be purchased for a fee depending on date of function and availability of man power. (Table and chair set up only).

All equipment is the responsibility of the individual/s renting from the time of delivery to time of pick-up.

Product Information

All items come to you sterilized and “table ready”. Please ensure that all items are re-packed in the containers, boxes, totes, etc. that you are supplied with.

Glasses: Kindly ensure they are emptied, rinsed, and placed back in their respective boxes upright.

Dishes: Please scrape off any leftover food, rinse, and return them to the designated totes.

Linens: Shake out and Spray with provided stain remover before returning to Linen Totes. You will be charged for a replacement linen if they are returned deemed not useable, (burn holes, excess wax, excessive staining).

*** Please count your order before it is returned as we charge for all missing items****